In today’s episode, I speak with Dan Helfrich, the Chairman and CEO of Deloitte Consulting. He has been with the company for over 20 years and he currently leads a team of over 85,000 people. We discussed the difference between leading with influence versus command and control. Dan likened these styles to a captain versus a coach.

Dan emphasized that command and control leadership is necessary in crisis situations, such as a pandemic. However, in times of uncertainty that aren't time-sensitive, leading with influence can be more effective, as it brings more voices into the conversation.

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