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Erika Hall — Conversational Design
Podcast |
Non Breaking Space Show
Publisher |
Goodstuff.network
Media Type |
audio
Podknife tags |
Careers, 
Interview, 
Technology
Categories Via RSS |
Arts, 
Tech News, 
Technology
Publication Date |
Jun 21, 2018
Episode Duration |
Unknown
Co-founder of Mule Design, Erika Hall, joins Christopher to talk about her new book, Conversational Design, and also about how Mule Design works with teams to communicate and design better and more collaboratively.
Co-founder of Mule Design, Erika Hall, joins Christopher to talk about her new book, Conversational Design, and also about how Mule Design works with teams to communicate and design better and more collaboratively.

Co-founder of Mule Design, Erika Hall, joins Christopher to talk about her new book, Conversational Design, and also about how Mule Design works with teams to communicate and design better and more collaboratively.

This episode of Non Breaking Space Show is sponsored by:
  • UX Design Newsletter — A weekly free newsletter containing a collection of tutorials, articles, and videos about front-end design and development, plus tips on how to bring better engagement to the multi-device world curated by Christopher Schmitt. Sign up now!

Time Jumps

  • 1:20 What is conversational design?
  • 4:20 Conversations with robocalls
  • 9:50 People still love websites.
  • 13:10 Google and people are error tolerant unlike voice assistants.
  • 16:00 A book about as much about content strategy as conversational design
  • 18:00 How do you convince your boss to use this?
  • 24:45 Delightful / delight as a design term is a controversial term these days.
  • 31:20 How do you work with teams who create or discuss design systems into their products or services?
  • 35:00 Research is often used for confirmation biases
  • 39:30 People can sit next to each other and never collaborate
  • 43:30 People often have a tacit agreement to not point out when higher ups doing something wrong
  • 48:00 If it helps to have Mule Design come in and say the things people would get fired for saying, that’s a service we provide.
  • 51:30 What are some signs that your company or culture is successfully clicking?
  • 54:20 How can people find Erika Hall online?

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