Podknife - Episode 65: Measuring User Happiness with Richard Felix by UI Breakfast: UI/UX Design and Product Strategy

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Episode 65: Measuring User Happiness with Richard Felix

Podcast |: UI Breakfast: UI/UX Design and Product Strategy
Publisher |: Jane Portman
Media Type |: audio
Podknife tags |: Business,; Design,; Interview,; Technology,; User Experience
Categories Via RSS |: Arts,; Business,; Design,; Technology
Publication Date |: Jun 08, 2017
Episode Duration |: 00:35:29

Description
iTunes Summary

Today our goal is to get into the minds of our users, and predict when they're likely to churn. Our guest expert is Richard Felix — the founder of Stunning, Retained, and multiple other products — who knows everything (and then some) about customer retention. You'll learn about different types of churn, how to measure user happiness, and what you should do if your customer decided to cancel.

Podcast feed: subscribe to http://simplecast.fm/podcasts/1441/rss in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.

Show Notes

Stunning, Retained, Are My Sites Up — Richard's products
Drip, Intercom — tools for communicating with users
Mixpanel, Heap Analytics — tools for in-app analytics
Richard's website
Follow Richard on Twitter: @rfelix

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