A hair service would be nothing without words. Every appointment begins and ends by talking to our clients, and we refine each service through communication. Celebrity stylist Derick Monroe and @lorealpro Assistant Vice President/Development of Education Mezei Jefferson join Gordon to discuss this power of language—especially as it relates to important conversations around texture and, more specifically, Black hair. Since the world is changing faster than ever, our industry as well as our language around hair and the clients we serve needs to evolve, and this great conversation underscores the importance and power of our words.