Steve and Marijn suffer by recording during the heatwave and Steve get his Billions and Trillions mixed up. Then they make assumptions about customers knowing why they move to Microsoft365 considering the enterprise vision. The key subject for EP41 is about measuring success and defining the KPI for collaboration based on Marijn’s mother bitching about being upgraded to office365 and maybe the result of a poor adoption path (sorry Mum) Should IT change… and how do you measure that change moving forward considering costs, flexibility, and value in an Agile world especially considering ITIL and other quality markers. Marijn discussed his holiday reading material before starting to breakdown how we can measure collaboration by asking users about their experience. He is definitely onto something here… check it out. Unbelievably this is an Office365Distilled podcast that sticks to the main subject of measuring success of a cloud migration… yes, I know… amazing!! Finally, before the tasting of an evening French Whisky, the boys ask the question if the feedback from this measure helps make the decisions on new features and how the business will accept them.