There’s at least one in every office, family, or group: the person who says things like, “Why do we have to do this?” “This is too complicated!” “No one ever helps me.” They seem to be focused on whatever is wrong about a situation but rarely offer up any solutions. And they seem get suck the energy out of the room in the process. Our question this episode: how do we best communicate with the complainers and energy drainers in our lives?

This episode features a conversation with author and negotiation expert Linda Swindling. Together, we dig into the different types of complainers that you might encounter at work or at home, looking at what motivates them and how we can use that information to improve our relationships with them. Hosted by Beth L. Buelow, PCC. More information at howcanisaythis.com

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