Are SLAs just Secrets, Lies and Assumptions?  Do we fudge the KPIs to show we have excellent delivery?  It’s possible, but XLA’s are more difficult to fool.  The boys are talking about experience and happiness on this podcast that defines and describes XLA’s, eXperience Levels Agreements and how they fit into the picture of SLA and OLA.

Valentine’s day caused some delays as it fell on a regular recording night, so Steve and Marijn had to delay swapping Vantine gifts, but we did that on this podcast.  But the delay revives some magic, and the Boys dig deep into some great tools to improve the end user experiences for delivering your Cloud and Microsoft 365 services to your users.

We know what SLA OLA supports eXperience Level Agreements, and if you don’t, you can learn something from Steve and Marijn as they talk about how this can improve the delivery, the change process and improve the tracking of Ability in the ADKAR process.

All this and a Very different WHISKY FROM Finland as we return to the KYRO distillery for this episode’s wee dram, maybe, just maybe, we have found a distillery that is just NOT to the taste of Marijn.

This year we take on the road our Governance workshop and the key to that is understanding XLA’s and much of today’s learning you can drill down and catch in our Governance workshops through 2023.  https://techorama.be/workshops/practical-microsoft-365-baseline-governance/