Rebecca is Vice President of customer success at E2open, the largest software and information provider for the shipping industry. They’re already connected to over 100,000 supply entities, 35,000 shippers across 177 countries and perform 8 billion transactions per year. In other words, they know what they’re doing when it comes to supply chain and they help to unleash business potential in every company they work with.

Rebecca explains that companies in 2020 should focus on embedding technology and AI, and learn how to leverage real time channel data. Instead of just following the trends and buzzwords, companies should put an emphasis on understanding the best way to leverage technology, since it’s not a one size fits all solution. This means understanding what to do with data and how to use it appropriately.

Another issue that will be affecting supply chains globally is Brexit. E2open offers a unique solution called “Brexit ready in one day” that prepares companies for the potential impacts of Brexit. What makes E2open different is their large network and the fact that they’ve been managing data for two decades. Thanks to this, they are well equipped to enable convergence and unite supply chain - whether it’s with an SME or a huge conglomerate.

In this episode we discuss:

• [2.47] Why customer success is important
• [7.33] What should companies focus on in 2020
• [12.07] 24 hours to Brexit ready
• [20.41] What makes e2open different
• [25.30] What are some supply chain challenges

Resources and links mentioned:

• E2open