In this episode of The Forum Podcast, Melissa Majors (Melissa Majors Consulting) explains why you shouldn't use white boards and flip charts to facilitate group conversation. Instead, Melissa will be taking us through a blame-free examination of common challenges and tactics for better inclusion outcomes for your organization.

At the core of most disruptive strategies is the ability to empathize with constituent's needs and use that insight to inform the development of amazing products and experiences. However, we often rely solely on our own perspectives or those within our social circle to inform how we serve others. What happens when those we serve don’t look or think like us? How do we genuinely uncover their needs and deliver relevant experiences?

Join Melissa Majors, CEO of Melissa Majors Consulting, for a blame-free examination of common challenges and tactics you can use to fuel better outcomes with design thinking and inclusion.

Learning Outcomes

• Describe the unintended business impact of social circles, groupthink, and exclusionary practices on decisions
• Implement a decision-making framework inspired by the best of design thinking and inclusive practices
• Identify potential gaps in personal perspectives and access limitations to relevant and actionable insights

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