Communication is one of the most important things to think about while you’re steering your business through a crisis. Silence makes people nervous and uncertain. And as a leader, you don’t want your people scared. Lead with confidence, keep communication channels open and remember that more is better. This episode gives practical tips on how to communicate in crisis and what to avoid. Tune in now!

Learn more here:

1:00 Why great communication is so important especially now

2:00 What is the story you want to tell your grandkids?

3:30 The key elements of communication

4:32 “I don’t have the answers” is better than saying nothing

7:29 Break it into bite-size pieces

8:15 Keep it simple, short and repeat the message

9:33 Dip in with your staff and not only on the work level

11:05 Recruitment crisis

12:27 Key take-aways

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