Watch the video version here:https://danbradbury.com/systems-vs-people/This week on my podcast, the topic is Operations & Systems.Guest host Topher Morrison is back and we cover:- A company that processed a record-breaking 2.6 billion through integrated payment apps in 2021- One of the most common mistakes people make when trying to grow their business- How to create raving fan customers - the Disney way- A business plagued by cancellations and bad customer service- How to use operation efficiency to create better margins- Why Standard Operating Procedures are so important- Hero of the Week - This person just launched a new software product- And Much More!---------------------------------------------------------------------------------------If you are currently earning £1m+ in annual revenue and interested in buying companies, email gabriella@danbradbury.com with your name, phone number and any questions you may have about our next Mergers & Acquisitions Workshop (£197+vat).---------------------------------------------------------------------------------------Links mentioned in video...AirManualhttps://www.airmanual.co/Lisa Cattohttps://www.linkedin.com/in/lcatto/Life Cycle Reportinghttp://lifecyclereporting.com/