In all forms of marketing, misunderstanding your target audience means missing the mark. But why are so many brands failing to resonate with their audience on social media when the tools available to them are so sophisticated? In episode 041 of Social Minds, we’re joined by Social Chain UK managing director Katy Leeson, to discuss how social-first data capabilities are revolutionising our understanding of modern consumers and what lessons can be transferred from traditional media targeting. Intuitive targeting means knowing that customers’ offline actions don’t always marry with their online thoughts, or that effective youth marketing means not falling for the stereotypes associated with millennials and Gen Z. In this, Katy reveals how brands can succeed by understanding who is talking about your brand, where they’re talking and what those conversations really say about you.