The Consumer Council’s Raymond Gormley is back to chat about energy price changes coming in the new year. He responds to listeners’ questions about getting a refund of credit from a pre-pay meter and a case of 500L of oil going missing, and has advice for keeping your energy bills down over winter. Chris Gourley from Keep Northern Ireland Beautiful shares tips on cutting waste (and costs) at Christmas, from wrapping paper to gift choices. A charity supporting elderly people has published its first annual report looking at the safest places for older people in Northern Ireland and the Department for Communities pays out over £11,000 to a benefits claimant who missed out on the money after getting poor advice.