There were more energy price rises this week as Power NI announced a 27 per cent increase for customers. The Consumer Council’s Raymond Gormley is on hand with tips for managing your usage and advice on how to communicate with your supplier if you’re struggling. Rachael Jeffers from the Law Centre explains how to make sure you aren’t missing out on any benefits, and what to do if you’ve never claimed any but want to find out if you’re entitled. A listener contacted us after he told his insurance company he’d damaged his iPad. He didn’t make a claim, but his premium went up. Paul Hatty of BIBA explains. And as the Belfast Book Festival announces a Pay What You Want policy, we ask how it works for customers. Festival director Sophie Hayles explains with Stephen McIlwraith from The Dock Café, where the system has been in place for over a decade.