It used to be that new technology capabilities were there to support existing business channels. But technology isn't just a supporting feature for organizations anymore, technology is a business channel. And for banks to take advantage of that, they need to be flexible, they need to be quick to adopt new features, and they need to have a solid tech foundation. And above all, they need a robust digital implementation strategy.

In this Financial Futures season finale, we explore what makes for an effective, and repeatable, digital implementation strategy. We ask what the building blocks of a successful implementation are and we find out what the common pitfalls are to avoid. Plus, we'll learn what institutions need to do to maintain their digital capabilities beyond the onboarding stage.

Joining us on this episode are vice president and general manager for Digital One at FIS, Héctor Pagés, and chief technology officer at BreakFree Solutions, Bradley Clerkin, to guide us through the technical capabilities and mindset banks need to ensure digital implementation success.

We'll also ask:

• How have digital banking and digital implementation evolved?
• What do pre-digital and post-digital mean for banks?
• Why has digital become so important for banking customers?
• How do banks ensure they stay ahead of the latest technology trends?
• Why do banks need to be involved in their digital implementation strategy?
• What are the six essential capabilities institutions need to ensure digital success?