Record ambulance delays are leaving patients waiting hours for emergency care to arrive with waiting times increasing every month. Some patients wait hours at home, many wait outside the hospitals for a bed to become available, but for a small number, ambulances are arriving too late and patients are dying while waiting for help to arrive. In this episode of File on 4 we hear how the crisis is impacting both patients and ambulance staff. In a series of six devastating 999 calls over one hour we hear how ambulance delays in Manchester changed the lives of one family forever, while paramedics and 999 call handlers chart the huge strain on the ambulance service through Christmas and New Year via personal audio diaries which reveal their innermost thoughts, concerns and experiences as they battle through the crisis. Reporter: Jane Deith Producer: Annabel Deas Researcher: Scott Hesketh Editor: Carl Johnston