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De-Escalation: The Most Essential Management Skill of 2021
Media Type |
audio
Categories Via RSS |
Business
Education
Science
Social Sciences
Publication Date |
Aug 02, 2021
Episode Duration |
00:42:43
In Season 3 of Your Brain at Work Live, we debuted with an episode on de-escalation, featuring Joe Smarro of the Emmy-nominated HBO documentary “Ernie and Joe, Crisis Cops.” At this point in Season 5, as the world attempts to reopen and we’re constantly bombarded with images and videos of situations that need to be de-escalated -- think about airlines, as one starting place -- we wanted to revisit the topic. This time, we discuss the neuroscience of de-escalation, and day-to-day strategies for bringing down the boil on a situation, with in-house experts Dr. Joy VerPlanck (Senior Insight Strategist, NLI), Dr. David Rock (CEO & Co-Founder, NLI), and Brian Uridge (Deputy Director Division of Public Safety & Security, University of Michigan Medicine).

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