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Nico Gramenz, CEO at Factory Berlin talks about Data-driven Dynamic Decisions on Engati CX. He says startups are not always about disruption, it can also be about better value, experience. it's about making creators successful, finding the right network, it helps in being a great support. He also mentions chatbots and how communication should be super relevant, it should have meaning. Blockchain is also something that is important and AI is completely changing society.

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https://www.engati.com/glossary/customer-support-portal

https://www.engati.com/chatbots-for-customer-support

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