Podknife - CX Ownership, Accountability, and Delivery with Bill Staikos, Medallia by Flourish CX

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CX Ownership, Accountability, and Delivery with Bill Staikos, Medallia

Podcast |: Flourish CX
Publisher |: Zoomin Software
Media Type |: audio
Podknife tags |: Business,; Design,; Interview,; Management & Marketing,; Technology,; User Experience
Categories Via RSS |: Business,; Management,; Marketing
Publication Date |: Jun 23, 2022
Episode Duration |: 00:34:31

Does everyone in your organization, from an intern to the CEO, know how what they do on a daily basis affects your customers?

Bill Staikos, SVP, Evangelist, and Head of Community Engagement at Medallia, says understanding how you’re accountable to the customer is key to creating a truly customer-led culture.

In this episode, you’ll learn how to get everyone in your company engaged in CX and thinking with a “do right by the customer” mindset.

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