Podknife - Customer Support - an Interview with Joel Spolsky by UXpod

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Customer Support - an Interview with Joel Spolsky

Podcast |: UXpod - User Experience Podcast
Publisher |: Gerry Gaffney
Media Type |: audio
Podknife tags |: Design,; Interview,; Technology,; User Experience
Categories Via RSS |: Technology
Publication Date |: Mar 30, 2007
Episode Duration |: 00:23:10

What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out Joel's blog (http://www.joelonsoftware.com) I mention the Irish Guitar Podcast (http://www.irishguitarpod.com)Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com).Duration: 23:10File size: 10.6MB

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