Podknife - Creating Phenomenal Customer Micro-Moments with Content with Jeannie Walters, Experience Investigators by Flourish CX

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Creating Phenomenal Customer Micro-Moments with Content with Jeannie Walters, Experience Investigators

Podcast |: Flourish CX
Publisher |: Zoomin Software
Media Type |: audio
Podknife tags |: Business,; Design,; Interview,; Management & Marketing,; Technology,; User Experience
Categories Via RSS |: Business,; Management,; Marketing
Publication Date |: Sep 29, 2022
Episode Duration |: 00:25:50

How proactive are you about providing content to your customers to help them along their journey?

Jeannie Walters, Founder and CEO of Experience Investigators, calls content the unsung hero of CX. Jeannie says organizations can create positive micro-moments throughout the customer journey by offering up the knowledge they need, before they have to look for it. Listen in to learn how to properly use content to empower customers.

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