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Jagmohan Singh, Global Head L&D- Digital Customer Experiences talks about Creating Digital Organizations on Engati CX. He says this pandemic can create a whole new opportunity as WFH and flexible hours will be a new norm. AI and tech have a bigger role, they will help with the funneling part, faster decision making. Eg: for the healthcare sector - AI is helping. He also mentions hyper-personalization and AI tech is an answer to that, it can do that in seconds.

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