Crafting Seamless Customer Journeys - Dan Gingiss on Engati CX
Podcast |
Engati CX
Publisher |
engati
Media Type |
audio
Categories Via RSS |
Technology
Publication Date |
Apr 24, 2020
Episode Duration |
00:30:49

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. "Customer Experience wizard, Dan Gingiss, talks about creating experiences that your customers tell others about. These experiences don't need to cost you a lot of money, they just need to be unique and memorable. Dan says that it's important to look at the entire customer journey. The journey will often have unseen negatives to it and it's our job to get rid of them while trying to improve our CX. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/

https://www.engati.com/glossary/agent-performance-report

https://www.engati.com/glossary/agent-productivity

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