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Conversational AI for customer care with Guillaume Laporte

Podcast |: VUX World
Publisher |: Kane Simms
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Design,; Entrepreneurship,; Interview,; Technology,; User Experience,; Voice
Categories Via RSS |: Arts,; Business,; Design,; Marketing,; Technology
Publication Date |: Sep 09, 2019
Episode Duration |: 00:42:50

Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.

Win free tickets to All About Voice 2019

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All About Voice is Europe's biggest and best voice event, and the team at 169 Labs are offering two free tickets to VUX World listeners!

To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:

Send a tweet using #AAV19 and tell us your favourite voice experience of 2019 so far.

Winners will be announced on next week's show!

In this episode

We dig deep into how conversational AI is helping some of Europe's biggest airlines scale their customer care operations, and give you some food for thought as to how you could do the same for your industry or clients.

Guillaume also shares with us some of the best surfaces to implement conversational AI, as well as some of the most successful use cases to focus on and where you should start when thinking of introducing conversational AI for the first time.

We discuss the differences between customer care and customer support and the future of the two in a voice-first world.

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