Podknife - Conversational AI at Genesys with Harshali Desai and Mitch Mason by VUX World

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Conversational AI at Genesys with Harshali Desai and Mitch Mason

Podcast |: VUX World
Publisher |: Kane Simms
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Design,; Entrepreneurship,; Interview,; Technology,; User Experience,; Voice
Categories Via RSS |: Arts,; Business,; Design,; Marketing,; Technology
Publication Date |: Sep 14, 2022
Episode Duration |: 00:55:32

Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join us to share the Genesys approach to conversation design, knowledge management, agent assist and process automation.

Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20

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