A caller with shutdown problems that originally thought the problem was heat related fixes the problem with a recovery disk. A Mac user seeks a way to transfer photos from Mac to PC as well as how to format a hard disk for use in a Macintosh computer. How to use Classic Shell to make Windows 10 look like earlier versions of Windows. A follow up caller wants to know if different users are able to use different "skins" to appear as older versions of Windows. A caller is trying to get DVDs to play in Windows 10. We offer suggestions for third party DVD players. A caller who just purchased his own cable modem and router has difficulty maintaining his Internet connection. We help him check his DHCP settings and offer suggestions on purchasing a more well-known alternative router. A caller remarks about Facebook tracking individual user's bank transactions.