Erik and Bob take your computer questions.  Study says that customers who buy their own router are happier.  Smart appliances like refrigerators may become obsolete after manufacturers withdraw software report, says UK consumer publication "Which?"  IBM suffers recent prolonged cloud data outage.  A caller who switched from Android to iPhone has questions about a "free" additional Android phone being offered by a major cellular carrier.  A caller with many "smart home"Internet connected devices asks if there is a way to restart his router if he is not home and his wireless connection drops.  In addition, he has a problem with "Microsoft Office click to run" using too much of his computer's resources.  A caller who received a 4 to 5 year old laptop seeks a way to reset his computer to factory settings and also a way to back up his data before he resets the computer.  A user of our Facebook page asks for a way to install the ".NET Framework" in Windows 10.  A caller seeks a way to restore files from a backup hard drive using special software wishes to restore data to his new computer.  A caller with a Samsung S7 phone which failed wants to restore her calendar and memo data.