Sara Neill puts listeners questions to consumer expert Jane Hawkes. We hear from two customers unhappy with their car hire agreement and holidaymakers tackling wildfires and missing wheelchairs. We hear from one listener struggling to get answers about a fault with his mother’s car, and we explore how the Motability scheme works. Sara visits a visually impaired reading group at Ballymena Library to find out how accessible our libraries are, and meets something of a local celebrity.