Podknife - Can AI be empathetic? Reinventing client experiences by Smart Talks with IBM

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Can AI be empathetic? Reinventing client experiences

Podcast |: Smart Talks with IBM
Publisher |: iHeartPodcasts,; Pushkin Industries
Media Type |: audio
Podknife tags |: Business,; Interview,; Technology
Categories Via RSS |: Business,; Science,; Technology
Publication Date |: May 27, 2021
Episode Duration |: 00:31:59

In a time that’s been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America’s leading health benefits companies, needed to be ready to answer member questions at a moment’s notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way.

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