Natural Language Processing (NLP) is a branch of artificial intelligence concerned with giving computers the ability to understand text and spoken words. “Understanding” includes intent, sentiment, and what’s important in the message. NLP powers things like voice-operated software, digital assistants, customer service chat bots, and many other academic, consumer and enterprise tools.

The company Botpress provides open-source developer tools to create NLP tools for process and FAQ automation. They use the latest NLP models for domain-specific, contextual and goal-oriented conversations. This technology is free and available through simple API routes. They also maintain integrations with popular messaging services like Facebook Messenger, Slack, and Microsoft Teams. For other proprietary systems, they provide a raw Messaging API. 

In this episode we talk to Sylvain Perron, CEO of Botpress. Sylvain was previously a Director of Engineering at Protorisk Limited and a Software Developer at ArcBees before that. We discuss the current advances in Natural Language Processing and how NLP powers Botpress.

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