Bonus: How to Build an Exceptional Employee Experience (Interview with Nerys Mutlow)
Publisher |
David Green
Media Type |
audio
Categories Via RSS |
Business
Careers
Management
Publication Date |
Dec 21, 2021
Episode Duration |
00:46:50

This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow. Throughout this episode Nerys and I discuss:

  • The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolving
  • How to design an excellent employee experience by thinking beyond personas to individual level wants and need
  • The relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid work
  • The importance of employee listening and experimentation in the hybrid work environment

Support for this podcast is brought to you by ServiceNow. You can learn more by visiting servicenow.com.


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