Listeners who came to On Your Behalf when the banks wouldn't help, and the Financial Ombudsman's view on how customers like them are treated. Paul Hatty is in studio talking travel insurance - if your money is stolen are you covered? Or what if its your bank card that's taken - is there a difference? The airline Flybmi filed for administration and stopped all flights last weekend. As well as the loss of nearly 400 jobs, passengers were left stranded as Listeners to Radio Foyle told Mark Patterson earlier in the week. We ask Paul - would their travel insurance have covered them for expenses? Also, the bank card that was stolen, money that apparently didn't come out of the ATM and cheques that never made it to the bank