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Balancing privacy and experience | Sharon Boyd on Engati CX

Podcast |: Engati CX
Publisher |: engati
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Interview,; Technology
Categories Via RSS |: Technology
Publication Date |: Jan 05, 2021
Episode Duration |: 00:27:13

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content

Sharon Boyd, CXO (Chief Customer Experience Officer) at MKL Innovation, talks about the non-biased view of customer-centricity. She talks about privacy issues and the main challenges that hinder a bigger focus on data security within your CX strategy. She also explains how Artificial Intelligence acts as a parallel in cyber-attack & in prevention cybersecurity, and why CX teams need to be cyber-aware.

Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/

#EngatiCX #digital #CX #customers #customercentricity #cybersecurity"

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