DISCUSSED: Dan's fighting his computer and explores font corruption; Merlin hates pebbles in his shoe; Dan has an anecdote about massages; Merlin has an anecdote about the FaceTime exploit; this leads to discussion about how big companies deal with huge-scale, unexpected problems; some thoughts on The Gell-Mann Amnesia Effect; the problem with journalism about stuff we actually know about; remembering Michael Crichton; Heartbeeps!; a clever way to reduce damage from careless delivery; is there a new Browser War underway?; and answering a question from Listener Stephen about life after Editorial.