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Maranda Dziekonski, Senior Vice President Customer Success and People at Swiftly, Inc. talks about how can we understand consumer behavioral psychology in a B2B sphere and how to deliver a great B2B customer experience.  She also highlights B2B customers’ top 3 Key performance indicators

Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 

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