Podknife - Avaya on enterprise AI strategy, with Davide Petramala by VUX World

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Avaya on enterprise AI strategy, with Davide Petramala

Podcast |: VUX World
Publisher |: Kane Simms
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Design,; Entrepreneurship,; Interview,; Technology,; User Experience,; Voice
Categories Via RSS |: Arts,; Business,; Design,; Marketing,; Technology
Publication Date |: Jun 17, 2021
Episode Duration |: 01:00:36

Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversational AI, and how you can do that using Avaya technology and approaches.

We'll dive into the importance of customer experience and how the bar is constantly being raised, as well as what you can do to keep meeting rising customer expectations. We'll discuss the value of conversational AI for enterprises and how you can get started and scale, whether to go big or go home vs starting small and iterating; waterfall vs agile approaches.

We'll chat about Avaya's approach to conversational AI, cloud technology and its 'composable framework' capabilities. We'll talk conversational automation approaches, partnerships and multimodality and it's right here on VUX World Live.

Links

Avaya.com

Free 2 hour workshop

Connect with Davide Petramala

Hosted on Acast. See acast.com/privacy for more information.

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