It’s Ashley Waliczek giving a patient’s perspective on healthcare on this episode of the Perspectives on Healthcare Podcast with Rob Oliver. Ashley currently lives in Windsor, Ontario. Her perspective is unique in that she has lived in Massachusetts, Pennsylvania, and Ontario, giving her experience with the US healthcare system in 2 locations as well as the Canadian healthcare system. It’s fascinating to hear her talk about having to find a volunteer doctor.

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Here are 3 points that stuck out in my mind from Ashley Waliczek as she gave us a patient’s perspective on healthcare:

• A volunteer doctor at a free clinic for newcomers to Canada became a healthcare hero! He took the patient’s concern seriously, ordered the necessary tests and identified a serious medical issue.
• Quality Healthcare is about building mutual trust. Patients need to be involved in their own health and, especially, in the decision-making process.
• Empathy is key. Healthcare professionals should treat every patient with respect and empathy. This fosters a collaborative approach rather than a top-down model.

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Disclaimer: All opinions expressed by guests on the Perspectives on Healthcare Podcast are solely the opinion of the guest. They are not to be misconstrued as medical diagnoses or medical advice. Please consult with a licensed medical professional before attempting any of the treatments suggested.