Prioritizing people and processes over technology is essential for successful healthcare innovations. In this episode, Dr. Arun Mathews discusses strategies for improving healthcare delivery in rural areas and managing hospital capacity post-pandemic. He highlights the importance of focusing on people and processes before implementing technology, sharing a successful example of how clinician engagement led to better patient care and cost reduction. Tune in to learn how technology-driven solutions are transforming patient care in underserved areas! Resources: Connect and follow Dr. Arun Mathews on LinkedIn. Follow MultiCare Health System on LinkedIn. Discover MultiCare Health System’s Website! About Memora Health: Memora Health, the leading intelligent care enablement platform, helps clinicians focus on top-of-license practice while proactively engaging patients along complex care journeys. Memora partners with leading health systems, health plans, and digital health companies to transform the care delivery process for care teams and patients. The company’s platform digitizes and automates high-touch clinical workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication and support.