Podknife - What Is A Good Customer Support Ticket System? by AskPat 2.0: A Weekly Coaching Call on Online Business, Blogging, Marketing, and Lifestyle Design

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What Is A Good Customer Support Ticket System?

Podcast |: AskPat 2.0: A Weekly Coaching Call on Online Business, Blogging, Marketing, and Lifestyle Design
Publisher |: Flynndustries Media
Media Type |: audio
Podknife tags |: Business,; Entrepreneurship,; Management & Marketing,; Podcasting,; Technology
Categories Via RSS |: Business
Publication Date |: May 19, 2015
Episode Duration |: 00:09:30

Today's question comes from Butch, who is looking for a good support ticketing plugin. I have several suggestions for tools. We use HelpScout for the Smart Podcast Player (https://www.helpscout.net/) to track support tickets and provide a support database (http://support.smartpodcastplayer.com/). We use Rhino Support at Create a Clickable Map (https://www.rhinosupport.com/) to track support tickets. Zendesk is another paid option that integrates nicely with WordPress (https://www.zendesk.com/). A free solution for WordPress is WP Support Plus Responsive Ticket System (https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/). If you have a suggestion for Butch, share it using #AskPat346. Do you have a question about providing service to your customers? Record it at http://www.askpat.com/.

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