AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein
Podcast |
VUX World
Publisher |
Kane Simms
Media Type |
audio
Categories Via RSS |
Arts
Business
Design
Marketing
Technology
Publication Date |
Aug 11, 2021
Episode Duration |
01:06:15

It's hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both a caller and an agent having a two way conversation and understanding it to the extend that you're able to offer real time, in the moment, accurate guidance to the call handler.

This is exactly what Balto does. We chat to CEO, Marc Bernstein, about where the idea for Balto came from, how he went about creating the company, the business and technical challenges he and the team had to overcome and we get into details on how the Balto solution is helping contact centre agents be more productive.

Links

Balto.ai

Connect with Marc Bernstein on LinkedIn


Hosted on Acast. See acast.com/privacy for more information.

This episode currently has no reviews.

Submit Review
This episode could use a review!

This episode could use a review! Have anything to say about it? Share your thoughts using the button below.

Submit Review