Airbnb CEO and co-founder Brian Chesky talks with Recode's Kara Swisher about the recent mass shooting at an Airbnb in Orinda, Calif., how the company is changing its policies to keep guests safer, and what Chesky wishes he had done differently when Airbnb was smaller. They also discuss Airbnb's first brush with notoriety in 2011 and how Chesky "bungled" his response at the time, the importance of meeting with people who hate you, and why Silicon Valley execs should confront the human cost of their products. Plus: The time Chesky had to sleep with a parrot, and the Airbnb with a friendly ghost named Stanley. Read a full transcript of this interview here. Featuring: Brian Chesky (@bchesky), CEO and co-founder of Airbnb Hosts: Kara Swisher (@karaswisher), Recode co-founder and editor-at-large More to explore: Subscribe for free to Reset, Recode's new podcast that explores why — and how — tech is changing everything. About Recode by Vox: Recode by Vox helps you understand how tech is changing the world — and changing us. Follow Us: Newsletter: Recode Daily Twitter: @Recode and @voxdotcom Learn more about your ad choices. Visit podcastchoices.com/adchoices