In this episode, Heather speaks with Alex Smith, Chief Human Resource Officer for the City of Memphis in Tennessee about her leadership style, all of the ways that leading with heart has driven amazing business results for the City and it citizens and employees,  structuring the employee experience to maximize momentum and a time when she was not the best leader she could be.

Key takeaways:

• Just because you are a leader with heart doesn’t mean results aren’t important
• The collective thought is better than the individual thought
• Turnover can be good if the people are growing and developing
• Don’t think you have to be the smartest person
• Don’t do it alone
• Make sure to clarify your true north for being a leader
• Have wise counsel to help you
• Be humble and vulnerable and admit when you need help
• Take care of yourself

Connect with Heather Younger on LinkedIn https://www.linkedin.com/in/heatheryounger