In this episode, Heather speaks with Phil Burgess, Chief People Officer of CSpace about his leadership philosophy, the messiness that happens in the workplace, a time when he was not a shining example of leadership with heart and what he did to move out of it and some amazing pearls of wisdom. Key takeaways:

• It’s up to leaders to embrace the mess that is all of us at work
• Leaders must model the change they are seeking
• Leaders are more effective when they invite feedback from direct reports and act upon what they hear by making small tweaks
• Spending time with your people helps to connect the dots about them and about areas that need attention in the business
• As a leader we cannot always make everyone happy
• Be who you are as a leader and not a copy of someone else
• Let yourself off the hook. Have conviction in what you are doing
• Seek out safe spaces where the leader can be vulnerable
• Catch yourself doing things right
• Remember, that everyone owns the culture