In this episode, Heather speaks with Phil Cohen about his leadership style, his compelling and jaw-dropping background and his rags to riches story that leads him to hire people of any background whether ex-con or formally abused. His main focus is to create a family atmosphere that is psychologically safe. Key takeaways:

• Leaders can lead more from a quiet strength.
• Leaders need to be aligned with what they say they are or they will be viewed as a fraud
• If you know the leaders heart and their why, that’s all you need to know.
• Be transparent about what you stand for
• Surround yourself with people who are better than you are
• Create a morning ritual that allows you to release stress so you don’t need to bring it to work
• Leaders cannot have a secret agenda

This may be a surprising episode for many, but themes of forgiveness, teamwork and faith might resonate.