The guest on this week's episode is Greg Harris, CEO of Quantum Workplace, which was founded in 2003 and has since emerged as one of the pioneers in the revolution of the employee feedback market.

Greg believes that the economic value of employee feedback is probably equal to, or greater than, input from customers and that employee feedback is the first step in creating an inclusive environment. Greg also explains why employee engagement and performance management are two sides of the same coin.

In our conversation, Greg and I discuss

• What modern employee feedback looks like and how it has evolved over the last 10 years
• How CEOs have used employee listening to drive communication to the workforce during the pandemic
• How to drive action, behaviour change and a culture of inclusion, from the insights arising from employee feedback
• How employee experience and people data is driving a similar change in HR, to the change that customer experience and customer data has already made to the marketing function
• How companies should approach performance management in the future.

This episode is a must listen for anyone interested or involved in employee listening, employee experience and the reshaping of performance management. So that is Chief Human Resource Officers and anyone in an employee Experience, People Analytics, Culture or HR Business Partner role.

Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr.

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