Jackson Lynch, 3-time CHRO and Founder of 90Consulting, joined us on The Modern People Leader.

We talked about why there needs to be consistency in what’s expected from a CHRO, why talent strategy should be bifurcated from talent operations, and why the job of the CHRO is so difficult.

Timestamps: how working at PepsiCo in the early 2000s shaped his career (9:57), the best and worst career advice he ever received (12:22), why Jackson thinks there isn’t consistency in what is expected of a CHRO (17:12), we haven’t defined what a CHRO needs to have to be a CHRO (20:22), why we need to bifurcate operations from talent management (27:40), getting board members to set clear expectations of what good looks like for an HR leader (31:53), the 3 biggest changes for HR leaders the past couple of years (33:25), finding the least wrong answer as an HR leader (40:40), how HR teams can think differently about investment decisions being made (46:50), and the four agreements (57:24).

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