'The reasons why uniforms exist is for various reasons. Among them is to visually identify a staff member, which is a functional reason - a really practical reason, rather. It's also to take away any outside... personality that can come through on the person's body.' This episode, Caitlin Setnicar, Australian National University anthropology graduate with First Class Honours (2018) and current Business Designer at ThinkPlace, chats with Dee. They unpack customer service abuse and the many frameworks in place that allow this normalised violence to happen and continue happening, discuss some pathways to applied anthropology and consulting work, and explore how ethnography can be portrayed through cartoons. You can learn more about ThinkPlace at https://www.thinkplaceglobal.com/ Quotes, Links and Citations can be found at our website https://thefamiliarstrange.com/ Check us out on Facebook, Twitter and Instagram and let us know what you found most interesting in this episode or share your own retail 'horror' story. Let's keep talking strange, together! If you like what we do and are in a position to do so, you can help us to keep making content by supporting us through Patreon. Our Patreon can be found at https://www.patreon.com/thefamiliarstrange This anthropology podcast is supported by the Australian Anthropological Society, the ANU’s College of Asia and the Pacific and College of Arts and Social Sciences, and the Australian Centre for the Public Awareness of Science, and is produced in collaboration with the American Anthropological Association. Music by Pete Dabro: dabro1.bandcamp.com Shownotes by Deanna Catto Podcast edited by Deanna Catto and Matthew Phung