IF YOU EXPERIENCE AUDIO PROBLEMS, DELETE AND REDOWNLOAD!! This week on Supercharged we're talking about a variety of Apple news tidbits and dealing with customer service/support. We're also answering a lot of questions and sharing feedback, so you'll just have to listen to find out the specifics!

Links for this episode:

• Full Lineup of Colors for Upcoming iPod Refresh Includes New Blue, Gold, and Pink OptionsAs we reported this morning, astute iPod owners with iTunes 12.2 have discovered an image that depicts the iPod touch, nano, and shuffle in new colors, suggesting an update could be in the works. A bit more digging around in iTunes 12.2 has unearthed additional iPod images, giving us a look at each of the new color options we might see should Apple be planning to release new models.
• Universal Releases Official Full-Length Trailer for 'Steve Jobs' MovieFollowing an initial teaser earlier in May, Universal today released the first official full-length trailer for the upcoming Steve Jobs movie.
• 'iPhone 6s' to Support Faster Download Speeds With Improved Qualcomm LTE ModemFollowing a report yesterday that the next-generation "iPhone 6s" will appear essentially identical to the current lineup of iPhones with a few minor internal differences, an unnamed source has shared new photos of logic board from the device with 9to5Mac, revealing an updated Qualcomm LTE chip offering faster LTE speeds and greater energy efficiency.
• AppleCare Will Now Replace Any Battery Below 80% HealthWhether you have a Mac laptop, an iPhone, iPad, iPod, or Apple Watch, that Applecare+ is starting to look like a better deal: Apple will now replace any battery that’s worn down to 80% capacity.
• How a Regularly Scheduled Phone Call and a Little Research Can Reduce Your Monthly Bills Twice a YearThis past weekend I called up my cable internet provider and received a discount of $15 off my monthly bill. On top of that, they nearly doubled the speed of my connection. I received this discount and upgrade by simple asking for it, just like I have about every six months. All it takes is a regularly scheduled phone call and a little research to get better deals on cable, your phone bill, and more.
• A Step-By-Step Guide to Getting Better Customer ServiceDespite your best efforts to fix problems on your own, sometimes you just have to call for help—whether you've got broken gadgets, downed service, or just need to fix a company's mistake. Calling customer service can be a miserable experience, but when it comes time to bite the bullet and give them a ring, follow these tips to make it go as smoothly as possible.
• How to Contact Executive Customer Service and Get Your Problem SolvedWe've all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to "executive" support. But at that level, there's an art to getting what you want. Here's what you need to know.
• Do You Get Good or Bad Customer Service by Throwing a Tantrum?I like to believe that you get better customer service when you play nice and aim for a pleasant interaction, but I've also tried sounding like a complete lunatic and have gotten what I wanted that way. So does it matter how you act so long as you persistently request what you want? How do you get good customer service?
• How to File a Complaint Against Your ISP and Finally Solve Your ProblemsNearly everyone hates their internet provider. If you have a problem with your ISP and calling customer service fails, you now have another option: filing a complaint with the FCC. Now, more than ever, this can be an effective way to get your problem resolved. Here’s how to do it.
• Customer Service Reps: How Can People Get Better Service From You?It can be a pain to deal with customer service, but it’s probably more painful for them to deal with unruly customers all day long. If you work in customer service, tell us how people can get better, more efficient service from you.

This episode of Supercharged was brought to you by the lovely people at Lynda.