Todays we cover how to Increase Retention in Low Income Markets with my friend Valeria Ortiz!! This amazing agent spent 5 years learning the ropes and writing business for United Healthcare before going on her own last year. Since then she's helped over 600 clients and growing through grit, empathy, passion, and as always.... Hard Work!! We unpack multiple things from her 6 years in the industry including how to retain the elusive dual eligible market better! Check it out!