Podknife - #462: Designing an Empathetic Client Experience, with Kirk Simoneau by Legal Talk Network

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#462: Designing an Empathetic Client Experience, with Kirk Simoneau

Podcast |: Legal Talk Network - Law News and Legal Topics
Publisher |: Legal Talk Network
Media Type |: audio
Podknife tags |: Business,; Education,; Law,; Management & Marketing,; Master Feeds,; Technology
Categories Via RSS |: Education
Publication Date |: Aug 24, 2023
Episode Duration |: 00:35:50

Kirk Simoneau joins Sara to explore client experience design and accessibility. Sharing his journey from trauma survivor to lawyer, Kirk emphasizes the importance of understanding the client's perspective and creating a personalized and empathetic client experience. He advocates customizing spaces and communication to clients’ individual needs, but for taking on pro bono work and representing people with disabilities, as it can be both financially rewarding and make a positive impact. You’ll also learn the origins of his firm’s name, "Red Sneaker Law." Links from the episode:  Lawyerist LabCon Red Sneaker Law If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free! Thanks to Posh Virtual Receptionists, Postali & LawPay for sponsoring this episode.

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